Ideas about reputation, power and influence, and the forces reshaping how leaders and institutions earn trust.
9 February 2026
Is the Grass Greener in the United Arab Emirates?
With Lamia Kamel and Alex Aiken at the Praxis MENA Conference. PHOTO: PRAXIS I have been coming to the UAE for almost two decades, so I am no stranger to these shores. But in...
Read article →
22 January 2025
How to Start a Career in PR (UK Edition)
This is an updated version of a guide produced by Farzana Baduel in January 2025. Things happen pretty fast around here. Introduction Between us, we have spent decades working in public relations and communications,...
Read article →
30 June 2022
How to land a non-executive director role and what to do when you get there
As a somewhat crude saying goes, non-executive director (NED) roles are a bit like bidets: no one knows quite what they do, but they add a touch of class. I landed my first NED...
Read article →
14 October 2026
Who Has the Power to Damage a Reputation?
Evri distribution centre branding Photo: Design Bridge and Partners / Evri If your parcel has gone missing, the successful delivery of a billion others...
Read article →
12 October 2026
A Matter of Judgement
“The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.” – Daniel J. Boorstin There has been no shortage of...
Read article →
9 October 2026
When Big Tech Comes to Town
One of Amazon data centers Photo: Amazon News Amazon has a problem. It needs to build a lot more data centres, and a growing...
Read article →
5 October 2026
Finding Your Voice
“The human voice: it’s the instrument we all play.” — Julian Treasure It has been one of those weeks that has taken me from...
Read article →
2 October 2026
The Billionaire Distortion Field
Panoramic view of a private jet Photo: DGSmith / Shutterstock Billionaires occupy a strange place in public life. Extreme wealth attracts fascination, but it...
Read article →
28 September 2026
Pay Attention
“Attention is the rarest and purest form of generosity.” — Simone Weil Hello again from London. After a few weeks of planes, different time...
Read article →
23 September 2026
When Silence Stops Being Safe
King Charles III and Earl Spencer There is an idea in crisis communications that saying nothing is the safest option. Sometimes it is. But...
Read article →
10 September 2026
The Power of Good Vibes
Marks & Spencer superstore (Image Credit: Gilangpnp / Shutterstock.com) There are moments when a brand simply seems to have the wind behind it. People...
Read article →
4 September 2026
Knowing When to Switch Off
In Mallorca “Almost everything will work again if you unplug it for a few minutes, including you.” — Anne Lamott Hello again from London....
Read article →
24 August 2026
Beach Diplomacy
With the British High Commissioner to the Maldives, Nick Low, in Malé “The real voyage of discovery consists not in seeking new landscapes, but...
Read article →
17 August 2026
The X-Factor
Politics in the Social Media Age I joined Lewis Vaughan Jones on BBC News‘ The Context last week to discuss Andy Burnham‘s use of...
Read article →
10 August 2026
Great and Unfortunate Things
Jason Arday | The Atlantic “What if I have completely overestimated my capabilities? What if my story ends up being a cautionary tale like...
Read article →
31 July 2026
The Words That Travel
I’ve just returned from ten days in Pakistan. I took my daughter with me for the first time, combined family time with work, and...
Read article →
24 July 2026
Looking Beyond the Obvious
The Pakistan Monument at blue hour | SOURCE: Muhammad Ashar/Wikimedia Commons “Travelling. It leaves you speechless, then turns you into a storyteller” – Ibn...
Read article →
17 July 2026
The Power of Words
The Bayeux Tapestry being delivered to the British Museum. “Words are, in my not-so-humble opinion, our most inexhaustible source of magic.” – J.K. Rowling...
Read article →
16 July 2026
What the Nuns of Canterbury Can Teach You About PR
Tapestry of Bayeux | CREDIT: Isogood_patrick / Shutterstock A thousand-year-old piece of embroidery, a hundred-page resigntion letter and a man dressed as a bin...
Read article →
13 July 2026
It’s Raining Fan Hitters
Nigel Farage “The story isn’t what happened. The story is what people remember.” Frank Rose Sometimes it feels like we are living in chaotic...
Read article →
13 July 2026
Me Against The World
Prince Harry | SOURCE: DFID – UK (Wikimedia Commons) There is a particular kind of reputational crisis that happens when powerful people start to...
Read article →
3 July 2026
How Ideas Travel
“Knowledge speaks, but wisdom listens.” — Jimi Hendrix I’m writing this week’s newsletter on a train to Sheffield, on my way to Crossed Wires...
Read article →
2 July 2026
When the Question Becomes the Story
Andy Burnham; Source: LBJ Library photo by Jay Godwin There are few things more revealing in public life than the questions people refuse to...
Read article →
29 June 2026
The Alchemy of PR
“The meeting of two personalities is like the contact of two chemical substances: if there is any reaction, both are transformed.” – Carl Jung...
Read article →
24 June 2026
When the Story Gets Away From You
An image of King Charles CREDIT: Shutterstock In reputation management, optimism is often overrated. The organisations that navigate crises best are rarely the ones...
Read article →
19 June 2026
The New Centres of Influence
At the AI for PR conference “Influence is not a popularity contest. It’s about showing up, adding value and earning trust.” — Adam Grant...
Read article →
17 June 2026
When Power Tries to Write Its Own Legacy
Previous sign on the John F. Kennedy Center for the Performing Arts Credit: Shutterstock Most people, at some point, want to shape how they...
Read article →
12 June 2026
Stories We Tell
“After nourishment, shelter and companionship, stories are the thing we need most in the world.” — Philip Pullman This week I am writing from...
Read article →
10 June 2026
When Honesty Becomes a Strategy
BBC Radio 4’s When It Hits The Fan The goal in most PR crises is not to win everyone back. It is to find...
Read article →
5 June 2026
Connecting The Dots
“The single biggest problem in communication is the illusion that it has taken place.” — George Bernard Shaw I’m writing to you from the...
Read article →
29 May 2026
Lower Value Human Capital
BBC Radio 4’s When It Hits The Fan Lower Value Humans, yep, that’s us folks, in the eyes of our technocrat overlords punch-drunk on...
Read article →
27 May 2026
What Leaders Say When No One Is Supposed to Be Listening
When It Hits The Fan cover There is a unique kind of reputational damage caused by one careless sentence escaping the room it was...
Read article →
26 May 2026
The Week Unspun
BBC Radio 4’s When It Hits The Fan I’m still getting my head around my new BBC gig. It feels a bit odd to...
Read article →
15 May 2026
Should I Stay or Should I Go?
Last week, David Yelland and I unpacked the King’s speech to Congress and the careful communications behind it. Thank you to Neil Kerber for...
Read article →
8 May 2026
From King Charles to Dolly Parton: Lessons in Modern Communications
BBC Radio 4 Fridays are usually wind-down days for most of us, but today feels different. As I write, England’s council results are streaming...
Read article →
8 May 2026
I’ve joined BBC Radio 4
BBC Radio 4 After years as a loyal listener of When It Hits the Fan, I’ve stepped behind the mic as co-host alongside David...
Read article →
24 February 2026
The Epstein Files Didn’t Just Expose Peter Mandelson.
Peter Mandelson | Credit: Starlings_images|Shutterstock There is a particular kind of vertigo that sets in when the people we were taught to trust turn...
Read article →
16 February 2026
First Lady Melania Trump’s Film Deal: Gender Pay Breakthrough or Power-Driven Branding?
Farzana Baduel on BBC News. Courtesy: BBC News With a reported total investment of around $75 million, including $28 million said to have gone...
Read article →
4 February 2026
A Nation of Storytellers
Travel teaches you things no classroom can. Not just about countries, but about yourself. When I arrived at the Sheraton in Colombo, to speak...
Read article →
2 February 2026
How the Power of Narrative Drives Investment, Exports, and Economic Growth
Farzana at the AmCham Sri Lanka forum In Colombo, business leaders and policymakers gathered to explore a force that now shapes capital flows as...
Read article →
2 February 2026
The Women Who Actually Run Things
Farzana Baduel and other speakers at the panel for WIM Sri Lanka Something felt different that morning at Port City Colombo. People had come...
Read article →
27 January 2026
Women Don’t Lack Ambition, They Lack a Level Playing Field
Before school drop-offs. After the children are asleep. Between paid work, care work, and the invisible labour of holding families and communities together. During...
Read article →
20 January 2026
The Mountain Where Power Goes to Be Seen
The World Economic Forum 2026 | Source: weforum.org Snow is falling on Davos again, the way it does every January, turning a Swiss ski...
Read article →
13 January 2026
Why We Listen
Left to Right: Doug Downs, Farzana Baduel, David Gallagher Most mornings, before the inbox floods and the day’s demands announce themselves, I’m out walking...
Read article →
23 December 2025
What War Leaves Behind
Sometimes, life delivers a humbling reset. Last week, I travelled eight hours north from Colombo to Jaffna, Sri Lanka, with The HALO Trust, the...
Read article →
15 December 2025
The Psychology of Feedback
Every leader has been told that feedback is essential. Business books and management consultants have built empires on frameworks for how to give feedback,...
Read article →
11 December 2025
Cognitive Load: The Invisible Weight We All Carry
Like most working mothers, I juggle. I juggle being a mother, a wife, a daughter, a businesswoman who runs a strategic communications firm, and...
Read article →
11 December 2025
Inside Prague’s Forum Media 25
In the last week of November, Prague, a city whose beauty is matched only by its sense of history played host to the 25th...
Read article →
30 November 2025
Manufacturing Consent
Edward Bernays was born in 1891 in Vienna, then part of the Austro-Hungarian Empire. His family emigrated to New York when he was still...
Read article →
27 November 2025
A Changing World Calls for New Skills in the Boardroom
Last week I chaired a panel at the Chartered Institute of Public Relations National Conference which explored a question that, until recently, many...
Read article →
18 November 2025
The BBC, trust, and the grey rhino we all saw coming
There are very few media organisations in the world that genuinely transcend their national borders. Many outlets are well-known globally, of course, but the...
Read article →
11 November 2025
Sri Lanka must win the PR battle for its economic future
Every few years, Sri Lanka finds itself at the same crossroads, compelled to prove, once again, that it deserves continued access to the...
Read article →
4 November 2025
When Women Lead, Nations Rise
A Room Where Power Felt Different In the grand committee rooms of the British Parliament, under the portraits of old white men and centuries of history,...
Read article →
27 October 2025
Raising The Resilient Generation
Me at age 20 traveling across the South of Italy When I was growing up, slippers could fly. Not figuratively, but quite literally across...
Read article →
20 October 2025
The Stories That Bind Us
From ancient myth to modern cinema, the same universal story continues to unfold. What Joseph Campbell called “the hero’s journey” is not only found...
Read article →
15 October 2025
Learning the Art of Negotiation
For years I mistook people pleasing for diplomacy. It took time, training and humility to realise that negotiation is not conflict but connection. I...
Read article →
9 October 2025
The Currency of Influence In everyday life, persuasion, not power, moves the world forward.
Last week in New York, I found myself watching the dance of influence at the United Nations General Assembly. Delegations swept into meetings with...
Read article →
3 October 2025
From Colombo to New York why Sri Lanka needs its own stage at the UN
As Sri Lanka marks 70 years as a UN member amid shifting global power, the global south must stop waiting for invitations. By creating...
Read article →
17 September 2025
When Fear Marches Through London
That was the message flooding WhatsApp groups in South Asian communities across London last week. On Saturday, I went for my usual Hyde Park...
Read article →
11 September 2025
Soft Power, Strong Future: Why Sri Lanka’s Story Matters.
There is something magical about Westminster on a crisp London evening. Last week, as I walked past the historic buildings glowing in the soft...
Read article →
29 March 2022
Does space have a PR problem?
To a certain generation, the word space will always be followed by “The final frontier,” as spoken in the opening credits of popular sci-fi...
Read article →
29 March 2022
To service or not to service, that is the question
In this increasingly complicated world, where the relative political certainties of the Cold War era grow fainter by the day, Britain is far from...
Read article →
3 March 2022
The Language of Truth
<p>When I started out in PR over a decade ago, I would work for clients by disseminating information without any real regard for the responsibilities that come with communication. As journalism declined, due to a loss of advertising revenues moving across to Big Tech’s pockets, I witnessed the shift of journalists moving into PR and bringing their journalist mindset.</p>
Read article →
7 June 2021
Do brands need to do media relations any more?
Elon Musk, not the most media-friendly tech tycoon, has been rattling cages again. In late April he indicated that he had no plans to reverse last...
Read article →
24 May 2021
Reputations at stake in post-covid Asia supply chain shakeup
Western firms looking to build greater resilience into their supply chains in Asia in the wake of the pandemic could face reputational nightmares unless...
Read article →
7 February 2019
The art of storytelling
<p>“Whilst fiction told stories hook, build and reward with insight, the purpose-told stories which hook interest for both head and heart, express a need or problem, build interest and involvement, show a path to fulfilment, reward, and motivate action”</p>
Read article →
20 February 2019
The building blocks of negotiation
<p>After almost 20 years of running businesses, I decided to confront my biggest weakness – negotiation. Throughout my career, I developed coping strategies to avoid negotiation where possible…</p>
Read article →
12 February 2019
PR for Humans by Mike Sergeant
A book review by Farzana Baduel We are living in uncharted waters. Social media has opened a gateway to self-storytelling. We are no longer...
Read article →
14 January 2019
How to build influence in the workplace
Like most skills in life, building influence starts with self-knowledge. Know thyself. Research-based development for leaders focuses on three main themes: Self-acceptance Self-management Self-development...
Read article →
30 January 2019
Psychology of negotiation
There are certain principles that one can follow in order to negotiate a successful outcome. Negotiation is both an art and a science, one...
Read article →
24 September 2017
Diversity: how we can change the face of the PR industry
Diversity is the future of public relations. Without a diverse and multi-skilled team, an agency cannot cater to today’s ever-globalised market, writes Farzana Baduel...
Read article →
27 September 2017
The business case for diversity
I started Curzon PR, a public relations and strategic communications agency six years ago in 2009. My entry into public relations seemed to coincide...
Read article →
27 September 2017
Top tips for starting your own PR agency
Setting up your own PR company can be a daunting task and there are a number of key factors you should bear in mind....
Read article →